Frequently Asked Questions
Everything you need to know about our high-performance sports gear.
How long does shipping take for my sports gear?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please ensure tags are attached and the product shows no signs of outdoor use.
Do your products come with a warranty?
Yes, all Knog products are covered by a 12-month manufacturer's warranty against defects in materials and workmanship to ensure your peak performance.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.
Are your materials sustainably sourced?
We are committed to the environment. Our latest collection uses 40% recycled polymers and eco-friendly dyes to reduce our footprint on the trails we love.